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Welcome to eSupport Public Access


IMPORTANT: Microsoft .NET Framework 4.7 needs to be installed for ALL JustWare users prior to upgrading to JustWare 6.1.
If you have Windows 7 SP1, 8.1, or 10, you can click here to upgrade .NET to version 4.7

eSupport Public Access is your online support portal for Journal Technologies. Submit a support case, check the case status, update a case, add a file – like a screenshot – or a note to a case. Sign in to submit a request for Technical Support.

eSupport Public Access is powered by ePortal, our secure and convenient online gateway

Is this your first time here?:
If you are a JustWare or eCourt/eSuite Administrator, please request an account by contacting your account manager at JTI or support@journaltech.com.
If not, please have your JustWare or eCourt/eSuite Administrator request an account.

Call us at (877) 587-8927 or directly at (435) 713-2100
  • JustWare Support: option 2
  • Sales: option 3
  • eCourt, eDefender, eProsecutor, and eDefender Support: option 6
  • DMVGateway Support: ext 100
  • ICMS and epay-it Support: (951) 479-9400